Terms of service

Payment Policy

  • We accept cash, major credit cards, and company checks.

  • A 25% non-refundable deposit is required at the time of booking to confirm your reservation.

  • The remaining 75% balance must be paid in full fourteen days before delivery.

  • Reservations are not confirmed until the initial deposit is received. All payments must be completed prior to delivery.

Cancellation and Refund Policy

  • Initial deposit at time of booking:

    • The initial 25% deposit is non-refundable but may be applied as a rain check toward a future event within one year.

  • Cancellations made more than fourteen days before the event:

    • The initial 25% deposit is non-refundable; however, any additional payments made during this period can be refunded or applied as a rain check for a future event within one year, based on the customer’s preference.

  • Cancellations within fourteen days of the event:

    • Payments are non-refundable but may be applied as a rain check toward a future event within one year.

Delivery and Setup Requirements

  1. Surface Requirements:
    Restroom trailers must be set up on a relatively level surface that is accessible to a tow vehicle. Steep grades, slippery surfaces, or inaccessible locations cannot be accommodated.

  2. Power Source:
    Our restroom trailers require 1-2, 120V dedicated 20-amp circuits and must be placed within 75 feet of a power outlet. If power is unavailable, a generator rental may be required (additional charges may apply).

  3. Water Source:
    Restroom trailers must be placed within 75 feet of a water outlet. If a water source is available but not within 75 feet, we can fill the water tank at your location at no additional cost. If a water connection is unavailable, we can fill the water tank for an additional fee (please confirm during booking).

Additional Terms

  • Travel Charge: A mandatory fuel and mileage fee applies for deliveries outside our standard service zone.

  • Damage Liability: Customers are responsible for any damage to the restroom trailer during the rental period, including damages caused by misuse, vandalism, or negligence. A refundable security deposit may apply.

  • Cleaning Policy: Trailers are delivered sanitized and ready for use. Post-event cleaning fees may be assessed if excessive cleaning is required.

  • Weather Policy: Events affected by severe weather may qualify for a rescheduling opportunity, subject to availability, but refunds are not guaranteed.

Reservation Confirmation

By confirming your reservation, you agree to the terms outlined above. If you have any questions or specific needs, please contact us to discuss prior to booking.